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My work Updated 2026-09-14

Report a bug

File a product ticket at /report-a-bug (web), More in TimeOff Manager, or the PIN kiosk. Handled within 24 hours, usually within an hour. Not a company helpdesk.

Route /report-a-bug Roles All roles
Try it live: use the Acme demo (e.g. company admin) after signing in at the normal login page.

Report a bug at /report-a-bug is how anyone signed in — employee, manager, HR, or company admin — tells TimeOff Manager something is broken, annoying, or missing. Use it instead of guessing a support process. We handle tickets within 24 hours, and usually within one hour.

What it is

A short form: type (emergency, annoying bug, suggestion, or nice-to-have), category, title, what happened, and an optional screenshot or video (images up to 10 MB, video up to 50 MB). If the category is Other / not listed, add a one-line description.

On the website

  1. Open Report a bug from the signed-in nav (user menu or the link in the header) or go to /report-a-bug.
  2. Fill the form and send. You get a confirmation email with a ticket id like BUG-….
  3. On a web kiosk after PIN setup, use the kiosk Report a bug footer — enter your PIN so the ticket is tied to you, not a shared tablet login.

First-time employees also see a 60-second overlay on the dashboard that links here once.

On the phone apps

  • TimeOff Manager — More → Report a bug (also under Settings → Support). You must be signed in with work email.
  • TimeOff Kiosk — on the PIN pad or clock screen, Report a bug. Enter the employee PIN for that device’s company.

Store listings ship on their own cycle. The website and APIs update with ./deploy.sh; the native screens appear after an app release that includes them.

What happens next

Ops at TimeOff Manager read the queue. You do not get a second company-admin inbox. Company admins should not expect to “own” tickets for their tenant — this is product support, not an internal helpdesk for staff-to-admin issues (use staff messages or your manager for those).

What it is not

  • Not the public Ask a question widget on the marketing site.
  • Not payroll day notes, forgot-punch, or leave requests.
  • Not a chat. There is no reply thread in the product for the reporter.

Product screenshot

Signed-in Report a bug form (Acme demo).

Product screenshot
Report a bug form with type, category, title, description, and optional screenshot.

Report a bug — /report-a-bug (Acme demo).